Support

OnlySky offers extensive support to its partners through all phases of implementation, from on-boarding to post-season reporting and analytics. Support options include FAQs, a knowledgebase, email based support, and premium support via Slack, or a dedicated telephone number. To learn more about premium support contact sales@theonlysky.com.

To access our on-line help resources, log on to your OnlySky partner platform, and navigate to the dashboard. Select “Help” at the bottom of the left-hand column of options, as shown in the image below.

That’s the entry point to your online support portal:

If you’re not able to find the article or video that addresses your question, use the portal to raise a request, as shown in the screenshot below.

For premium support customers, reach out immediately via your Slack channel. The online resources are a fantastic first step, but we’re always here to help via any pathway you select!